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Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

Image via CrunchBase Tell me again why I should monitor my brand online?The spotlight — or maybe the flood light — shines on bad customer service online. Companies should worry about public complaints and reports of their brand failures more than ever, suggests a new report from RightNow and Harris Interactive. Contrarily, they stand to … Continue reading Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

Breaking: Facebook Places, Pages merge is broken

Last week, I finally got control over my Facebook place and immediately I went to merge it with my page. No joy! I brought the issue to the attention of Facebook and this was there response: "We are aware of the problem that you described and apologize for the inconvenience. Unfortunately, we do not have … Continue reading Breaking: Facebook Places, Pages merge is broken

All Signs Point to Social Media 2 « Jag did it!

via jagdidit.com Commercial signs are a great way to generate leads -- especially when they are combined effectively with social media! Learn how. Sign up here ... Related articles Who owns the top 5 websites in Kewaunee County? (e1evation.com) The signs point to social media (e1evation.com) What to Do About the 10 Things Social Media … Continue reading All Signs Point to Social Media 2 « Jag did it!

No new iPhone? No worries with these great Android smartphones

Is it possible to love a phone? Oh, yes -- I looove both of these...  The Nexus S 4G from Google offers a stripped-down Android experience free from unnecessary pre-installed ‘bloatware’ apps common on many other phones. This highly customizable device is ‘pure Google’ and many Android users will prefer this experience to the bells … Continue reading No new iPhone? No worries with these great Android smartphones

#hottoppix for June 7, 2011

Things we've been tracking in the past 24 hours... Social Media rivals email for small business marketing June 7, 2011   Why You Should Buy a Desktop Computer June 6, 2011   Clowns, Charlatans, and Social Media Name Calling June 6, 2011   A blueprint for the perfect blog post June 6, 2011   All … Continue reading #hottoppix for June 7, 2011

10 Tips for Opening Your Next Blog Post

Having trouble posting? Listen to Darren Rowse...We all have a message drummed into us throughout life: people make snap judgements on you based upon the first impression you give. In many instances, those judgements are lasting ones.* The same is true for your blog posts. Your opening line really does matter—readers will make a snap … Continue reading 10 Tips for Opening Your Next Blog Post

Let’s roll, Nilofer!

Nilofer Merchant is a kick-a$$ woman from Silicon Valley about whom I have posted several times before [search box!]. Here she is at TED speaking about innovation... I think you can why I've been blown away by her for years -- she's a deep thinker and engaging communicator, Nilofer totally rocks! Well, today Nilofer just … Continue reading Let’s roll, Nilofer!

How to use Facebook for business…

Image via CrunchBase...is a hot topic in every social media seminar I do. John Jantsch has some excellent guidance in this article..."Facebook continues to grow in popularity with small business to the point where it’s no longer a matter of if you should be utilizing this platform as how. It’s really no surprise to me … Continue reading How to use Facebook for business…