Tag: Customer Service

The One Service Every Consultant Should Offer

Posted on by Todd Lohenry in Technology

Great stuff! "A participant of a recent webcast asked me if there is one service every consultant should offer. I didn't hesitate with my answer. Every practice, no matter how different, should offer clients a diagnostic assessment.  You might refer to this service as a strategic review, a gap analysis, a business process evaluation, or … Continue reading The One Service Every Consultant Should Offer →

Richard Branson on ‘Social’ Relations

Posted on by Todd Lohenry in Facebook, Social Media

People no longer want to be sold to; they want companies to help them find an informed way to buy the right product or service at the right price. They still watch ads, but often online rather than on TV, and they’re much more likely to view ads that friends have recommended. When something goes … Continue reading Richard Branson on ‘Social’ Relations →

It’s not easy being social

Posted on by Todd Lohenry in Facebook, Social Media

Image by tysongoodridge via FlickrBetter said "It's easy, but not simple". Jay Baer's got some great thoughts on adding social media to your mix..."Social media isn't inexpensive, it's different expensive. In the QA portion of recent speeches, I've frequently been asked this is great, but doesn't it seem like it will take a lot of … Continue reading It’s not easy being social →

Salesforce.com Enticement Program: Migrate with Ease

Posted on by Todd Lohenry in Technology

Another sign of growing customer dissatisfaction with Salesforce.com... "Salesboom.com™ leading vendor of Software-as-a-Service CRM Software Solutions today announced the implementation of their Salesforce.com Enticement Program which is designed for displeased Salesforce.com customers who are looking to migrate to another CRM provider. Businesses who migrate to Salesboom.com On-Demand CRM Solutions receive a $5,000 check and a … Continue reading Salesforce.com Enticement Program: Migrate with Ease →