Here's the second installment...For some of you, I’m preaching to the choir. Perhaps this comes across as rudimentary or common knowledge. But in my experience, social media is largely siloed in marketing departments. And for those businesses experimenting with customer engagement in social media, engagement insights and lessons are largely siloed within the service department. … Continue reading Building the case for social media, part 2
Category: Social Media
The decline of newspapers
Yup. This about says it all...
40% of All Tweets Come From Mobile
Image via CrunchBase Ponder this...At CES, Twitter CEO Dick Costolo revealed that 40% of all tweets come from mobile devices, demonstrating mobile’s increasing importance to the social media company. On stage at the AllThingsD event at CES, Costolo bantered with Kara Swisher about why Twitter is at CES, its plans to become simpler and more … Continue reading 40% of All Tweets Come From Mobile
A Beginner’s Guide to RSS and Google Reader
Google Reader is the killer app for 'personal news aggregation' for 'thought leadership' marketing. It all comes down to effectively managing rss feeds...What is RSS? An RSS Reader is a simple and easy way to read your favorite news site or blogs. Instead of going out to these site to read the most recent stories … Continue reading A Beginner’s Guide to RSS and Google Reader
#hottoppix for June 8, 2011
Things we've been tracking in the past 24 hours... Facebook Who is Who. Do you really know your friends? June 8, 2011 Welcome to the new work-style June 8, 2011 Ultimate Blogger’s Guide to Search Engine Optimization June 8, 2011 Little things with big impacts June 8, 2011 Google Chrome Hits … Continue reading #hottoppix for June 8, 2011
Building the case for social media, part 1
Thanks to Brian Solis for curating these videos and calling them to my attention...Your businesses faces great change. This statement is true about customers, competitors, and everyone else affecting market behavior. The question is, what are you going to do about it? Customer engagement, and specifically customer engagement in social media offers many benefits that … Continue reading Building the case for social media, part 1
Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service
Image via CrunchBase Tell me again why I should monitor my brand online?The spotlight — or maybe the flood light — shines on bad customer service online. Companies should worry about public complaints and reports of their brand failures more than ever, suggests a new report from RightNow and Harris Interactive. Contrarily, they stand to … Continue reading Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service
Breaking: Facebook Places, Pages merge is broken
Last week, I finally got control over my Facebook place and immediately I went to merge it with my page. No joy! I brought the issue to the attention of Facebook and this was there response: "We are aware of the problem that you described and apologize for the inconvenience. Unfortunately, we do not have … Continue reading Breaking: Facebook Places, Pages merge is broken
All Signs Point to Social Media 2 « Jag did it!
via jagdidit.com Commercial signs are a great way to generate leads -- especially when they are combined effectively with social media! Learn how. Sign up here ... Related articles Who owns the top 5 websites in Kewaunee County? (e1evation.com) The signs point to social media (e1evation.com) What to Do About the 10 Things Social Media … Continue reading All Signs Point to Social Media 2 « Jag did it!
#hottoppix for June 7, 2011
Things we've been tracking in the past 24 hours... Social Media rivals email for small business marketing June 7, 2011 Why You Should Buy a Desktop Computer June 6, 2011 Clowns, Charlatans, and Social Media Name Calling June 6, 2011 A blueprint for the perfect blog post June 6, 2011 All … Continue reading #hottoppix for June 7, 2011
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